Terms & Conditions
1. General
These Terms & Conditions govern all sales of blank garments and printing services provided by Printed.Clo.
By placing an order with us, you agree to these Terms in full.
We may update these Terms at any time; the most recent version will always be available on our website.
2. Products & Services
We supply blank garments and apply custom printing using multiple customisation methods
Product descriptions, images and colours are as accurate as possible but may vary slightly depending on screen settings, fabric batches, or manufacturing changes.
Special garment requests outside our catalog are subject to availability and may affect turnaround times and pricing.
3. Orders & Approvals
Orders must be confirmed in writing (e.g., email or message) before production begins.
A mock-up or proof will be provided for all custom designs; approval is required before printing unless you provide a mock-up yourself
Once approved, no changes can be made without additional cost.
Quantities and sizing should be checked carefully by the client before approval; errors after approval are the client’s responsibility.
4. Pre-Orders & Custom Stock Requests
Pre-orders and custom stock sourcing require full upfront payment.
These payments are non-refundable once stock has been ordered.
Lead times for pre-orders may be longer than standard due to sourcing or overseas suppliers.
5. Pricing & Payment
All prices are quoted in GBP and exclude delivery unless stated otherwise.
A full payment is be required before production begins; outstanding balances must be cleared before dispatch.
Quotes are valid for 14 days unless otherwise specified.
6. Turnaround Times
Standard turnaround is typically 7–21 working days from approval and/or payment, depending on order size and garment availability.
All turnaround times are estimates, not guarantees, unless explicitly agreed in writing.
Delays caused by suppliers, couriers, or client approval times are outside our control but will be communicated promptly.
7. Delivery & Collection
Orders can be shipped UK-wide via tracked courier or collected by arrangement.
Risk of goods passes to you upon delivery or collection.
All orders must be checked within 48 hours of receipt; any issues must be reported promptly with photo evidence.
8. Printing & Quality
Minor variations in print placement, size (within 1–2cm), or colour can occur due to the nature of garment printing and are not considered faults.
Client-supplied artwork must meet print specifications; we are not liable for print issues caused by poor-quality artwork.
Recommended care instructions (e.g., wash inside-out, low temperature, avoid tumble drying) must be followed; damage from improper care is not covered.
9. Colour Representation
Colours displayed on digital screens (mock-ups, proofs, or catalog images) can appear brighter or slightly different to the final printed product due to backlit displays, screen calibration, and the natural texture of fabrics.
While we aim for the closest possible colour match, slight differences are considered normal and are not classed as faults.
10. Bulk Order Variations
Reorders may vary slightly in colour due to changes in dye batches or supplier stock.
We recommend ordering extras if exact colour matching is critical.
11. Client-Supplied Garments
We do not guarantee results when printing on client-supplied garments.
Printing is done at the client’s own risk; we are not liable for damage or rejection due to fabric incompatibility.
12. Blanks Supply Only
We supply blanks without printing where requested.
Minimum order quantities may apply.
We are not responsible for any third-party printing or alterations done to these blanks after purchase.
13. Samples
Samples are chargeable and are non-refundable unless otherwise agreed.
14. Artwork Storage & Reprints
We store approved artwork files for up to 12 months; after this, reprints may require new setup.
It is the client’s responsibility to retain their own copies of artwork files.
15. Social Media & Marketing
We reserve the right to share photos/videos of completed work on our social channels unless the client requests confidentiality (e.g., pre-launch projects).
Requests for privacy must be made in writing before production begins.
16. Cancellations & Refunds
Orders cannot be cancelled once garments have been ordered or printing has begun.
Refunds or replacements are only offered for faulty or incorrectly supplied items; proof may be required.
Sizing issues are not considered faults; size guides are available in our catalog for reference.
17. Force Majeure / External Delays
We are not liable for delays or failure to perform due to events beyond our control, including supplier shortages, courier delays, strikes, or natural events.
We will communicate any such delays as soon as possible.
18. Intellectual Property
Artwork provided by the client remains the client’s property.
Original artwork created by us remains our property unless purchased outright.
We may retain copies of designs for portfolio or future reprints unless requested otherwise.
19. Limitation of Liability
Our liability is limited to the value of the goods supplied.
We are not liable for indirect losses, missed deadlines, or costs incurred due to errors or delays.
20. Contact
For questions, order updates, or issues relating to these Terms, contact us at:
info@printedclo.uk